Before diving into the specifics of each VOIP, let's understand the basics. Conditional Call Forwarding (CCF) allows you to forward calls under specific conditions, such as if your phone line is busy, you’re unable to answer, or if the phone is off.
This ensures if you can’t take a call, you can forward the call to someone else who can. For businesses, this means missed calls don’t always have to result in lost opportunities.
Some VOIP providers make you set up a conditional call forward for different scenarios individually. For example, there might be different steps to forward calls when you don’t answer versus forwarding calls when you’re busy or out of coverage.
Looking for the conditional call forwarding guide for cell phone carriers? Check it out here.
1. Activate CCF:
Log in to your RingCentral online account.
Navigate to Settings and then Call Handling & Forwarding.
Click on Call Redirection
Enter the phone number to which you want to forward the calls.
Click Save.
2. Deactivate CCF:
Follow the same steps and simply deselect the conditions or remove the forwarding number.
Setting Up Conditional Call Forwarding on Google Voice
1. Activate CCF:
Open Google Voice and go to Settings.
Under the “Phones” tab, click on Edit under your listed phone.
Click Show Advanced Settings.
Set your preferences for forwarding calls under different conditions.
2. Deactivate CCF:
Follow the above steps and adjust the settings to your preference.
Why Conditional Call Forwarding?
Conditional Call Forwarding ensures that even when you're engaged, unreachable, or simply need a break, your customers can always get the service they need.
When I ran my small business, I’d always have conditional call forwarding set up to forward any missed calls to my virtual receptionist. This way when my customers were trying to reach me, they’d always be able to get the service they needed.
Need any call forwarding or small business advice? Shoot me an email at anand@usetwine.com or book a time!
Until next time,
Anand
Why Twine?
But forwarding alone isn't always the answer. If you're setting up CCF to make certain you never miss calls, then integrating with a solution like Twine can be the game-changer you need. Twine, as your AI text message receptionist, ensures that forwarded calls are not just received, but are also managed efficiently and professionally.
With Twine, you're not just forwarding calls; you're optimizing the entire caller experience, ensuring no opportunity slips through.