Before diving into the specifics of each carrier, let's understand the basics. Conditional Call Forwarding (CCF) allows you to forward calls under specific conditions, such as if your phone line is busy, you’re unable to answer, or if the phone is off.
This ensures if you can’t take a call, you can forward the call to someone else who can. For businesses, this means missed calls don’t always have to result in lost opportunities.
Some carriers make you setup a conditional call forward for different scenarios individually. For example, there might be different steps to forward calls when you don’t answers versus forwarding calls when you’re busy or out of coverage.
Full T-Mobile Instructions: https://www.t-mobile.com/support/plans-features/self-service-short-codes
Call forwarding if no reply (unanswered calls ring to alternate number):
Activate
Dial
**61*1followed by the phone number you want to forward calls to, then#. Press the call button.
Deactivate:
Dial
##61#
Call forwarding when not reachable (unanswered calls ring to another number when the device is off or out of signal range)
Activate
Dial
**62*1followed by the phone number you want to forward calls to, then#. Press the call button.
Deactivate
Dial
##62#
Call forwarding when busy (occurs if receiving a call while dialing out)
Activate
Dial
**67*1followed by the phone number you want to forward calls to, then#. Press the call button.
Deactivate
Dial
##67#
Setting Up Conditional Call Forwarding on Sprint
Sprint’s conditional forwarding instructions are the same as T-Mobile above
Setting Up Conditional Call Forwarding on Verizon
Full Verizon Instructions: https://www.verizon.com/articles/verizon-unlimited-plans/call-forwarding-everything-you-need-to-know/
Activate CCF:
Dial
*71followed by the number to forward calls to. Press the call button.
Deactivate CCF:
Dial
*73
Setting Up Conditional Call Forwarding on MetroPCS (now Metro by T-Mobile)
Full MetroPCS instructions: http://www.specialtyansweringservice.net/wp-content/uploads/MetroPCS.pdf
Activate CCF:
Dial
*74followed by the number to forward calls to. Press the call button.
Deactivate CCF:
Dial
740*and press the call button.
Setting Up Conditional Call Forwarding on Cricket Wireless
Cricket Wireless does not support Conditional Call Forwarding, but to forward all calls, you can dial *72 followed by the phone number you want to forward calls to and press the call button.
To deactivate, dial *720 and press the call button.
Setting Up Conditional Call Forwarding on Mint Mobile
Full Mint Mobile Instructions: https://www.mintmobile.com/help/how-to-turn-on-off-call-forwarding/
Call forwarding if no reply (unanswered calls ring to alternate number):
Activate
Dial
**61*1followed by the phone number you want to forward calls to, then#. Press the call button.
Deactivate:
Dial
##61#
Call forwarding when not reachable (unanswered calls ring to another number when the device is off or out of signal range)
Activate
Dial
**62*1followed by the phone number you want to forward calls to, then#. Press the call button.
Deactivate
Dial
##62#
General Android Conditional Call Forwarding
Activate CCF:
Tap Phone App
Menu > Settings > Supplementary Services > Call Forwarding
For each of the situations listed all you have to do is type in the number you’d like to forward calls to
Forward when busy
Forward when unanswered
Forward when unreachable
Tap Turn On
Deactivate CCF:
Tap Phone App
Menu > Settings > Supplementary Services > Call Forwarding
Tap Turn Off
Why Conditional Call Forwarding?
Conditional Call Forwarding ensures that even when you're engaged, unreachable, or simply need a break, your customers can always get the service they need.
When I ran my small business, I’d always have conditional call forwarding set up to forward any missed calls to my virtual receptionist. This way when my customers were trying to reach me, they’d always be able to get the service they needed.
Need any call forwarding or small business advice? Shoot me an email at anand@usetwine.com or book a time!
Until next time,
Anand
Why Twine?
But forwarding alone isn't always the answer. If you're setting up CCF to make certain you never miss calls, then integrating with a solution like Twine can be the game-changer you need. Twine, as your AI text message receptionist, ensures that forwarded calls are not just received, but are also managed efficiently and professionally. With Twine, you're not just forwarding calls; you're optimizing the entire caller experience, ensuring no opportunity slips through.