In an era where "same-day delivery" sets the standard, customer expectations are higher than ever. Customers want quick solutions and instant responses. Have you ever paused to consider how many potential clients you might be losing by sending them to voicemail?
Let's delve into the stats and see why an AI text message receptionist, like Twine, is the smarter choice for SMBs.
1. Customers Avoid Voicemail: Recent studies show that a whopping 80% of callers sent to voicemail do not leave a message. Voicemails are flat out inconvenient to customers, instead of waiting for a return call that might never come, most just move on to the next available business.
2. Lost Sales Opportunities: It is estimated that businesses lose out on 20-30% of potential sales when they don't answer the phone immediately. Given that many of these callers don't leave a voicemail, the opportunity to regain this lost business is tiny.
3. Impersonal Experience: 70% of customers state that they want to be treated as individuals and not as numbers. Voicemail, unfortunately, gives the opposite impression - that they're just another caller in the queue. Don't let your customers feel like a number.
The Texting Trend
Most customers prefer texting over calling, and the numbers back this up:
- Over 65% of consumers say they'd consider switching to businesses that offer the ability to communicate through texting.
- A staggering 90% of SMS messages are read within the first 3 minutes.
Given these stats, it's evident that embracing texting as a primary communication channel can lead to higher customer engagement and satisfaction, and most importantly, more revenue for you as a business.
Takeaway
In today's fast-paced world, where every moment counts and customers crave personalized experiences, sending customers to voicemail is a risky business strategy. Embrace the future of communication with Twine, and ensure that your business never misses out on customers.
Don't be part of the statistics; see firsthand the difference Twine can make.